These Terms of Use govern your access to and use of the Terenza platform, website, and digital asset services operated by Ethio American LLC. By accessing the platform or opening an account, you agree to be bound by these Terms.
These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Ethio American LLC ("Company," "we," "us," or "our"), the operator of the Terenza platform available at terenza.org. By accessing the website, creating an account, or using any service offered through the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you may not use the Terenza platform or any services provided through it. We reserve the right to modify these Terms at any time. Continued use of the platform after any modification constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Georgia and applicable federal law. You agree to submit to the personal jurisdiction of the courts located in Fulton County, Georgia, for the resolution of any disputes arising under these Terms.
To use the Terenza platform, you must meet all of the following eligibility requirements:
You must be at least 18 years of age. You must be a resident of the United States or a US territory in a jurisdiction where Terenza services are available. You must have the legal capacity to enter into a binding contract. You must not be a person or entity subject to sanctions administered by the US Department of the Treasury's Office of Foreign Assets Control (OFAC). You must not have been previously suspended or terminated from the Terenza platform.
Terenza services may not be available in all US states. Availability is determined by applicable state money services business licensing requirements. We will notify you if services are not available in your state of residence during the account opening process.
By creating an account, you represent and warrant that you meet all eligibility requirements. Providing false information to circumvent eligibility requirements is grounds for immediate account termination and may result in reporting to relevant authorities.
Opening an account on the Terenza platform requires completing our Know Your Customer (KYC) verification process. This process is mandatory under the USA PATRIOT Act (31 U.S.C. § 5318(l)) and FinCEN's Customer Identification Program rules. You cannot conduct any transaction on the platform until KYC verification is complete and approved.
During registration, you must provide accurate, current, and complete information. This includes your full legal name, date of birth, residential address, a valid government-issued identification number, and a copy of an acceptable government-issued photo ID. You agree to update this information promptly if it changes.
You are responsible for maintaining the confidentiality of your account credentials. You agree not to share your login information with any other person. You are responsible for all activities that occur under your account. If you suspect unauthorized access to your account, you must notify us immediately at support@terenza.org.
We reserve the right to refuse account opening, suspend an existing account, or terminate an account at any time if we determine that you do not meet eligibility requirements, have provided false information, or have violated these Terms or applicable law.
Terenza provides the following digital asset services to verified customers: (1) Bitcoin (BTC) exchange services, allowing customers to buy and sell Bitcoin; (2) Ethereum (ETH) software wallet infrastructure, allowing customers to store, send, and receive Ethereum; and (3) cryptocurrency-to-fiat conversion services, allowing customers to convert Bitcoin or Ethereum to US dollars.
All services are provided subject to applicable regulatory requirements. We may modify, suspend, or discontinue any service at any time with or without notice, to the extent permitted by law. We will make reasonable efforts to notify you of material changes to available services.
Terenza is not a bank, broker-dealer, investment advisor, or commodity trading advisor. Services provided through this platform are money services as defined under the Bank Secrecy Act and applicable FinCEN regulations. Nothing on this platform constitutes investment advice, financial advice, or a recommendation to buy, sell, or hold any digital asset.
Cryptocurrency involves substantial risk of loss. The value of digital assets can decrease significantly in short periods. You should only engage with digital assets if you understand and can afford the associated risks.
Terenza charges fees for certain services. All applicable fees are disclosed to you before you confirm any transaction. You will have the opportunity to review the full cost of a transaction, including any service fee and the applicable conversion rate, before submitting your order. Once you confirm a transaction, it cannot be cancelled or reversed.
We reserve the right to modify our fee schedule at any time. Changes to fees will be communicated through the platform or by email to your registered address. Continued use of the platform after fee changes take effect constitutes your acceptance of the updated fees.
Fees are not refundable except in cases of platform error that we have confirmed and documented. If you believe a transaction was processed incorrectly due to a platform error, contact us within 30 days of the transaction date.
You agree not to use the Terenza platform for any of the following purposes:
Money laundering, terrorist financing, or any activity that violates the Bank Secrecy Act, the USA PATRIOT Act, or OFAC regulations. Transactions involving parties or jurisdictions subject to US sanctions. Fraud, misrepresentation, or providing false information to the platform or its personnel. Unauthorized access to the platform's systems or infrastructure. Any activity that violates applicable federal, state, or local law. Structuring transactions to evade reporting requirements under 31 U.S.C. § 5324. Using the platform in a manner that disrupts or interferes with its normal operation. Attempting to reverse-engineer, decompile, or extract source code from the platform.
We actively monitor transactions for compliance with applicable law. Transactions or account activity that raises compliance concerns may be suspended, blocked, or reported to relevant authorities. We cooperate fully with law enforcement and regulatory inquiries.
CRYPTOCURRENCY INVOLVES SUBSTANTIAL RISK OF LOSS. THE VALUE OF DIGITAL ASSETS CAN FLUCTUATE SIGNIFICANTLY AND RAPIDLY. YOU MAY LOSE SOME OR ALL OF THE VALUE OF YOUR DIGITAL ASSETS. TERENZA SERVICES ARE NOT FDIC INSURED AND ARE NOT BANK GUARANTEED. PAST PERFORMANCE IS NOT INDICATIVE OF FUTURE RESULTS.
By using the Terenza platform, you acknowledge that: (1) you understand the nature and risks of cryptocurrency; (2) you are solely responsible for your own investment and transactional decisions; (3) Terenza does not provide investment advice; and (4) you will not hold Ethio American LLC responsible for losses resulting from market movements or the inherent risks of digital assets.
Nothing on the Terenza platform should be construed as a solicitation or recommendation to buy, sell, or hold any digital asset. All information provided is for informational purposes only.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ETHIO AMERICAN LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM OR ITS SERVICES.
Our total liability to you for any claim arising under these Terms shall not exceed the total fees you paid to us in the 12 months preceding the claim. Some jurisdictions do not allow the exclusion or limitation of certain types of liability; in such jurisdictions, our liability is limited to the maximum extent permitted by law.
We are not responsible for losses resulting from: unauthorized access to your account due to your failure to safeguard your credentials; network outages or third-party service interruptions; market movements in digital asset prices; or events beyond our reasonable control.
If you believe a transaction was processed in error or that your account has been charged incorrectly, contact us at support@terenza.org within 30 days of the transaction date. Describe the transaction and the nature of the error. We will investigate and respond within a reasonable timeframe.
Any disputes arising under these Terms that cannot be resolved informally shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Ethio American LLC. All claims must be brought individually.
These Terms shall be governed by the laws of the State of Georgia without regard to conflict of law principles. For matters not subject to arbitration, you consent to the exclusive jurisdiction of courts in Fulton County, Georgia.
We may suspend or terminate your account and access to Terenza services at any time, with or without notice, for any reason, including but not limited to: violation of these Terms; failure to complete or maintain KYC verification; compliance concerns or regulatory requirements; or our business decision to discontinue services.
You may close your account at any time by contacting us. Account closure does not affect any obligations that arose before closure, including any outstanding transactions, fees owed, or regulatory reporting obligations.
Upon termination, your right to access the platform ceases. We will retain your account records for the periods required by applicable law, including the five-year retention requirement under the Bank Secrecy Act.
For general inquiries, account support, or compliance questions, contact us at:
Ethio American LLC
400 Interstate N Pkwy # 500
Atlanta, GA 30339
Email: support@terenza.org
Phone: +1 (404) 566-5855
If you have a complaint that has not been resolved to your satisfaction through our internal process, you may also contact your state's financial regulatory authority or file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov.